Privacy Policy (“Freelancer”) is governed by the Indian Privacy Principles which regulate how personal information is handled by

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Freelancer’s Privacy Policy applies to personal information collected and/or held by Freelancer.

This Privacy Policy also explains how we process ‘personal data’ about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR).

We will review this policy regularly, and we may update it from time to time.

The types of personal information we collect and hold

We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is “Personal Information” as it does not identify you as a specific natural person. This will include majority of “User Generated Content” that you provide us with the intention of sharing with other users. Such “Non-Personal Information” is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situations users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information

Information that you specifically give us. While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. It will assumed as a Collection Notice at the time, to explain how we will use the personal information we are asking for.

We may request, collect, or process the following information:

Information that we collect from others
Your payment provider may transmit information about the payment that we may collect or process.
We may collect or process the following information:
Basic Details – username, profile picture.
Contact Details – email address, phone number.
Location Details – Physical Address, billing address.
Financial Information – payment account details and wire transfer details.
User Generated Content – user profile.

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:
Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
Device Information – device identifier, device type, device plugins, hardware capabilities, etc.
Location – GPS position.
Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

-to provide the service or product you have requested;
-to facilitate the creation of a User Contract (see Terms of Service for more information);
to provide technical or other support to you;
-to answer enquiries about our services, or to respond to a complaint;
to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
-to allow for debugging, testing and otherwise operate our platforms;
-to conduct data analysis, research and otherwise build and improve our platforms;
-to comply with legal and regulatory obligations;
-if otherwise permitted or required by law; or
for other purposes with your consent, unless you withdraw your consent for these purposes.

The ‘lawful processing’ grounds on which we will use personal information about our users are (but are not limited to):
-when a user has given consent;
-when necessary for the performance of a contract to which the user is party;
-processing is necessary for compliance with our legal obligations;
-processing is necessary in order to protect the vital interests of our users or of another natural person.
-processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.
-When we disclose personal information

Our third party service providers

The personal information of users may be held, transmitted to or processed on our behalf outside India, including ‘in the cloud’, by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third party service providers include:

Cloud hosting, storage, networking and related providers
SMS providers
Payment Processing Companies and banking providers
Marketing and analytics providers
Security providers

Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

-if necessary to provide the service or product you have requested;
-we receive court orders, subpoenas or other requests for information by law enforcement;
-if otherwise permitted or required by law; or
-for other purposes with your consent.

Accessing, correcting, or downloading your personal information
You have the right to request access to the personal information Freelancer holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.

You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
Exercising your other rights

You have a number of other rights in relation to the personal data Freelancer holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between users, facilitate payments, these data uses are protected against the below rights.

Erasure – Most personal information and user generated content cannot be deleted as they are used to support contracts between users, document financial transactions. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.

Temporary restriction to processing – under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.

Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.

To contact our Privacy Officer

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
By Email:

For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by email as above. We will acknowledge your formal complaint within 10 working days of receipt.